Maintenance Services

Our maintenance services include support plan options tied to Service Level agreements (SLA) as well as individual plans for technical support and moves and changes.

Your organization can enjoy the benefits of competitive, customized pricing solutions that will last the lifetime of your telephone system.

You can rely on our well-trained qualified technicians to provide consistent, reliable and efficient support for your telephone system.

Depending on what level of Maintenance cover you require the SLA’s range from:

Bronze Level – Mon to Fri 9am to 5pm

Silver Level – Mon to Sat 9am to 5pm

Gold Level – 24/7/365

All Service Level Agreements have a 4-hour response time from when the customer logs a fault. This is done by logging onto the system remotely. If we need to attend site to rectify the fault this will be done within 24 hours.

Public and Bank holidays are excluded from our contracts.

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